Pearls Toys stands behind the quality of every soft toy we create. We ensure our plushies are safe, cuddly, and made to last. Returns are accepted only in cases of damage, defects, or quality issues within 5 days of delivery.
We accept returns for the following issues:
Manufacturing Defects: Open seams, tearing, or stitching issues.
Safety Concerns: Detached parts (eyes, noses, buttons) or loose threads.
Quality Issues: Significant shape deformation, under-stuffing, or dirty/soiled product upon arrival.
Wrong Item: Incorrect toy delivered.
Change of mind or personal preference.
Personalized or custom orders.
Hygiene & Usage: Toys that have been washed, soiled, used, or have had their original tags removed.
Products reported outside the 5-day window.
Contact Us: Email us within 5 days of delivery at neelecom3@gmail.com.
Evidence: Attach the mandatory unboxing video and clear photos showing the damage or quality issue.
Review: Our team will review and approve your claim.
Ship Back: Once approved, ship the product back to us with tracking details. (Return shipping is covered by us for valid claims).
To expedite your claim, an unboxing video is mandatory.
Clear, unedited video of unboxing your package.
Show all sides of the package and the product immediately after opening.
Toy Check: Briefly squeeze the toy to show consistency and check seams/eyes in the video.
Highlight any visible damage, defects, or issues.
Include your order number verbally or in writing on the screen.
Approved returns are refunded within 7-10 business days to your original payment method. Shipping charges are non-refundable for original orders, but return shipping is covered by us for valid damage/quality claims.
If your package arrives damaged:
Document the damage with photos/video immediately.
Contact us within 48 hours of delivery.
We will arrange a replacement at no cost.
For all shipping or return inquiries:
Email: neelecom3@gmail.com
Mailing Address: Flat No - 7/101, Jesal Green Behind Ambe Mata Mandir, Katarang Khopoli, Dist: Raigad Maharashtra - 410203